TripActions Trust and Transparency

Our latest customer stats, security, compliance, legal, and privacy information
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TripActions Product Screenshot - Easily set up a high performance travel program

Our philosophy on Trust and Transparency

We believe that you, our customers and travelers, deserve a voice when it comes to your travel experience. And we work to earn your trust by being transparent about our service level agreements performance. Read on for the facts about our ongoing efforts to ensure Privacy, Security, and Compliance.Skift Report: The State of Corporate T&E 2021: The Path to Recovery

TripActions Stats

Net Promoter Score
May 2023
6 out of 10
NPS Data
Customer Satisfaction
Week of 12/26/2022
Customer Satisfaction
Average Hotel Savings
December 2022
Hotel Savings
Average Time to Book
Week of 12/26/2022
Time to Book

Information Security

From login to logout, we employ leading security practices and tools to secure your information. Data is encrypted in flight and at rest, and protected by multi-layered security in the AWS cloud. We believe in Security by Design, and we’ve architected our app to the specs of the AWS standardized architecture for PCI-DSS.


We are frequently evaluated by independent auditors for compliance with leading data protection regulations and standards. We are certified compliant with PCI DSS, SOC1, and SOC2. Our policies and procedures prioritize compliance with GDPR and data protection regulations around the world.


We work every day to earn and keep your trust by protecting the privacy of the personal and travel information you entrust to us. Your data is your data, and we use it only to improve your travel experience. Questions? Hit us up at our Privacy inbox.

Business Continuity

Every day, companies face a number of threats that could affect their operations. Examples range from natural disasters to cyber attacks. TripActions is well-positioned to respond to such threats with proactive plans in place to avoid and mitigate risks associated with any potential disruption of operations and any potential interruption in service to customers, partners and/or suppliers.

TripActions Bug Bounty Program

We understand that secure products and services are critical in establishing and maintaining trust with our users. That’s why we strive to consistently deliver on these ideals by continuously evaluating and testing the security of our software system through several processes and programs including our Bug Bounty Program.


See why more than 8,000 customers choose TripActions to modernize their Travel and Expense program.