Prior Solution Was "Incredibly Inefficient"
“We used a travel agent prior to TripActions. If you needed to do anything you had to call in, which was incredibly inefficient,” Jay explained. “One of the beautiful things about TripActions is that you can mine historical data, recognize patterns, spending habits, and manage wasteful spending much more efficiently than with any other TMC I’ve used. This allows us to gather insights through travel data and is one of the biggest appeals to me as an HR leader.”
To achieve their goals, Complex looked to a TMC that could not only manage their frequent and occasionally unpredictable travel program, but one that would also help the team strike a balance between employee safety and happiness.
Employee Safety and Well-Being
Jay goes further: “Employee safety and well-being is always something that’s at the forefront of my mind. When you’re holding major events like ComplexCon where 75% of your employee population is traveling to a location, TripActions in an invaluable tool,” said Jay. “Some of our team members simply couldn’t be effective in their jobs without it.”
Leading the travel operations side is Diana Zorilla, Associate Director of Operations and Facilities, who understood how important adoption was to the team reaching their goals. “When I first got here I was actually surprised how many people were using TripActions,” she said. “The gamification aspect has been incredibly helpful for compliance, which means I can depend on our data to be sound and accurate.”